Networking and Collaboration in Service Quality for a Smart University and Society

Abstract

This reflection report sheds a light on how collaboration among higher education institutions fosters opportunities for the quality improvement in societies. Higher education institutions have a great role to integrate possible emerging services to the societies. They need to collaborate for both personal and professional development. In this reflection report, there are lots of events that were done jointly and these events added a value for the service quality of the higher education institutions. Societal research and development center have conducted many collaborative projects with different institutions in different themes. It was revealed that joint actions enrich the implications for the benefits of societal values and increase the necessity of further collaborations. Besides joint events, reflections on practice and process of professionals provided rational roadmap on service quality. In addition to this, it was revealed that networking and collaborations put an emphasis on quality for establishing smart university and society.